Special Retail:  How china is rebooting retail  - You don’t know your customer (unless you’ve mastered mobile) - Do you make buying decisions based on logic or emotion? - A tale of two chickens - The High Cost of Free Shipping - The secrets of staying power  - Stanford Business School - How to design a stellar customer experience - Why luxury brands are racing to embrace e-commerce - Is your sales team courting the wrong customers? - Don’t get run over by your customers - What’s next for shopping?